8.1 Consumer Right of Withdrawal (Right of Rethinking) 
Pursuant to Legislative Decree 206/2005, the "Consumer" Client (a natural person 
acting for purposes unrelated to professional activity) has the right to withdraw 
from the contract without giving reasons within 14 days from the delivery of the 
goods. 
• Procedure: The Consumer must communicate the decision to withdraw within the 
aforementioned term and arrange for the return of the goods at his/her own 
expense within the following 14 days. The withdrawal decision can be communicated 
in the following ways: 
● Via e-mail to the address: ecommerce@ricehouse.eu 
● By registered mail with return receipt addressed to Ricehouse, Via Giorgio 
Cantono 23, 13811 Andorno Micca (Biella) 
The communication must contain the elements referred to in Annex 1, letter B of the 
Consumer Code, including:  
● Client's personal details  
● Residential/domicile address  
● Contact details and bank coordinates (IBAN) for the refund credit. 
Following receipt of the withdrawal communication, the Seller will proceed with 
opening the return file. 
• Conditions: The good must be returned intact, in its original packaging and in a 
resalable condition. The goods must be complete with every accessory or 
accompanying material, as they form an integral part thereof. 
The direct expenses related to the return of the goods are at the exclusive expense 
of the Client. The return must take place via trackable shipping. 
On goods made to measure or clearly personalized at the specific request of the 
client, the 14-day right of withdrawal is excluded by law. 
With reference to the online Consulting Service provided by Arch. Tiziana Monterisi, 
if the Client requests the provision of the Service before the expiry of the 14-day 
term, the Client expressly accepts to lose his/her right of withdrawal from the 
moment the execution of the Service begins. Execution is considered to have started 
with the sending of the credentials and the access link to the online meeting.