Subject of the Contract

These General Terms and Conditions of Sale (hereinafter "GTC") govern the offer, 
submission, and acceptance of purchase orders for products and services through 
the Ricehouse e-commerce portal (hereinafter "Site"). The contract covers the 
distance sale of:  
Online Consulting Services: Specialist professional services provided exclusively 
remotely via videoconferencing platforms, phone calls, or digital tools indicated in 
the individual service sheets. It remains understood that, unless otherwise agreed in 
writing, the physical presence of the consultant at the Client's premises is not 
provided; 
Design Objects: Finished consumer goods intended for furnishing and domestic or 
professional use; 
Construction Materials and Insulation Panels: Technical products and supplies for 
the building industry, subject to specific sector regulations, technical data sheets 
and, where applicable, standard dimensional tolerances. 
The purchase of such goods and services is regulated by these GTC, by the 
provisions of the Consumer Code (Legislative Decree no. 206/2005) for "Consumer" 
clients and by the rules of the Civil Code for "Professional" clients (companies or VAT 
number holders).  

Art. 1 - General provisions 

The terms and conditions set forth below (the "General Terms and Conditions of 
Sale") form an integral part of the contracts concluded between the Seller and the 
Client for the supply of the Seller's products (the "Products") and the provision of 
consultancy (the "Services"), collectively referred to as "the Goods". 
The General Terms and Conditions of Sale apply to all transactions concluded 
between the Seller and the Client. Any different condition or term applies only if 
confirmed in writing by the Seller. 
The Seller reserves the right to modify, integrate or vary the General Terms and 
Conditions of Sale at any time in order to comply with new legal or regulatory 
provisions to propose its own Products and Services or offer new ones. The Client 
will be subject to the General Terms and Conditions of Sale in force at the moment 
the purchase order for Products or Services is placed, unless changes to such terms 
are imposed by applicable law or competent authorities. NB: provide a checkbox for 
each transaction for the acceptance of the GTC with a link to them for reading

 
Art. 2 - Product Characteristics and Installation 

Manuals 
2.1 Description of the Products 
The essential characteristics, technical specifications, and information relating to 
the Products are detailed in the individual sheets published on the portal, drafted in 
Italian and English. The Client, pursuant to current legislation, has the burden of 
reviewing the aforementioned characteristics before purchasing the Good. No 
claims of any kind relating to characteristics of the goods indicated on the 
illustrative sheets will be accepted. 
2.2 Conformity and Guarantees of the Products 
The Seller guarantees the supply of Products conforming to the descriptions 
provided on the website. The Seller ensures the correct storage of the Products until 
the moment of actual delivery at the place indicated by the user. Following delivery, 
responsibility for the Product is transferred to the Client. 
2.3 Technical Documentation and Product Installation Manuals 
Every Product will be accompanied by its respective Installation Manual and the 
technical instructions necessary for correct installation. The Client is required to 
strictly follow the indications provided by the Seller; defects or damages resulting 
from an installation or use not compliant with the specifications contained in the 
attached documentation are excluded from the guarantee. 
2.4 Right of Modification 
Images, catalogs, price lists, and any other promotional material of the Seller are 
for purely illustrative purposes and do not constitute a binding contractual proposal. 
The Seller reserves the right to modify the technical characteristics and prices of the 
displayed Products at any time. Such variations will not affect orders already 
confirmed and being executed, except as provided in Article 5.4. 

Art. 3 Description of the Consulting Service 

3.1 Subject of the Service 
The Service consists of specialist technical consultancy provided by Architect 
Tiziana Monterisi. The performance, with a duration of 60 minutes, will take place 
electronically via a web-meeting platform. The session must be used no later than 30 
days from payment confirmation. Architect Tiziana Monterisi will provide an expert 
opinion on the use of materials, energy efficiency, and living comfort, guiding the 
Client toward conscious and technically sustainable design choices, consistent with 
the current regulatory context. The consultancy may cover: 
• Existing buildings: preliminary analysis of the Client's needs, examination of 
pre-existing documentation (floor plans, photos, constraints), feasibility analysis for 
recovery, renovation, restyling, or energy and material efficiency interventions; 
• Buildings to be constructed: preliminary analysis of the Client's needs and 
strategic orientation for new constructions, with a particular focus on the choice of 
natural materials, architectural sustainability, and integration into the context. 
The activity has the nature of an oral professional opinion and does not include the 
drafting of graphic designs, building permits, or quantity surveys, unless otherwise 
agreed in writing. 
3.2 Booking the Service and Non-Participation 
Following payment confirmation, the Architect's Secretariat will contact the Client to 
agree on the date and time of the online appointment, which must take place no 
later than 30 days from purchase.  
The Client has the right to request the rescheduling of the Consulting Service only 
once, with written notice to be sent at least 48 hours before the fixed date. In case 
of non-participation by the Client or cancellation beyond the indicated term, the 
consultancy will be considered as regularly provided and will not give the right to 
refunds or make-up sessions.  
The Architect is not responsible for the impossibility of providing the Service due to 
malfunctions of the internet connection or the Client's devices. If the technical 
problem prevents more than 15 minutes of the consultancy from taking place, the 
Architect reserves the right to grant a single make-up session within the following 15 
days, possibly subject to an administrative fee.  
The Client acknowledges that, as this is a one-off performance, the contractual 
relationship will be considered concluded with the actual provision of the 
consultancy or following the failure to provide it due to lack of 48-hour notice by the 
Client. 

Art. 4 Offers and Orders  

Offers and quotes specifically requested for the supply of Products and Services are 
valid for thirty days from transmission to the recipient. Orders placed by the Client 
are not considered accepted until payment has been correctly executed through the 
channels described in the "Prices and Payment Terms" paragraph below. Acceptance 
and processing of the order are determined by the receipt via email of the 
confirmation of payment and order submission.  
Orders and/or modifications to orders made verbally or by telephone must be 
confirmed in writing by the Client. Otherwise, the Seller assumes no responsibility 
regarding any errors or possible misunderstandings.  

Art. 5 - Prices and Payment Terms  

5.1 Product and Price Information 
Images, catalogs, price lists, and any other promotional material of the Seller are 
for purely illustrative purposes and do not constitute a binding contractual proposal. 
The Seller reserves the right to modify the technical characteristics and prices of the 
displayed Products at any time. The sales contract is considered concluded only 
when the Seller sends the Order Confirmation via e-mail to the Client. In case of a 
material error in the price indicated on the Site, clearly recognizable as such, the 
Seller reserves the right to cancel the order and fully refund the amount paid. 
All prices indicated on the portal are expressed in Euro (€) and include VAT, where 
applicable according to the current rate. Any further burdens, duties, or taxes 
provided for by the legislation of the destination Country remain at the exclusive 
expense of the Client, in addition to shipping costs which will be quantified 
separately in accordance with art. 5.1 below. 
5.2 Border Duties and Customs Charges 
For supplies destined for countries not belonging to the European Union, the total 
price is intended net of customs duties and other local taxes. 
Any additional cost resulting from customs clearance operations is at the exclusive 
expense of the Client. It is specified that the Seller exercises no control over such 
burdens, nor is able to quantify the amount in advance, given the heterogeneity of 
customs policies adopted by individual States. It is the responsibility of the Client to 
consult the competent local customs offices to acquire the necessary analytical 
information. 
The Client is also aware that cross-border shipments may be subject, by provision of 
the customs authorities, to procedures for opening and inspecting packages. The 
Seller is not responsible for any delays or tampering with the original packaging 
resulting from such inspection activities provided for by law. 
By virtue of the completion of the purchase order, the Client assumes the status of 
importer for all intents and purposes. He/she is therefore required to fully observe 
the legislation and regulations in force in the country of destination of the goods. 
5.3 Payment Instruments 
Payment of the order and related shipping costs must be made via credit card, 
PayPal, or bank transfer to the IBAN coordinates indicated on the site or in the 
order confirmation. The Seller will not proceed with shipping or the production phase 
until the actual crediting of the funds to the indicated bank account. 
5.4 Order Confirmation 
The sales contract is considered concluded only when the Seller sends the Order 
Confirmation via e-mail to the Client, following receipt of payment. 
In case of a material error in the price indicated on the Site, clearly recognizable as 
such, the Seller reserves the right to cancel the order and fully refund the amount 
paid.  
The Seller does not guarantee the availability of Products at the time of order 
receipt. In such a case, the Seller undertakes to promptly inform the Client, 
proposing an alternative product or the return of any amount paid. 
5.5 Professional Invoicing Request  
VAT holders may request the issuance of an electronic invoice at the same time as 
the order or in any case no later than 7 days from the purchase confirmation, 
providing via e-mail complete personal data, tax code, VAT number, and PEC 
address/Recipient Code. The Client is solely responsible for the truthfulness and 
correctness of the data provided. 

Art. 6 - Shipping Costs and Delivery Methods

 
6.1 Shipping Costs 
The shipping service for Products is for a fee and carried out via courier. Shipping 
costs are determined based on the type of Product, the total volume of the order, 
and the delivery destination. Such costs will be calculated and specified to the Client 
at the time of order confirmation. The Client has the right to request the stipulation 
of an insurance policy on the shipment, the premium for which will be entirely at 
his/her expense. 
6.2 Processing Terms 
In relation to the different nature and origin of the Products, the Seller reserves the 
right to reasonably make partial deliveries in order not to tie the delivery of the 
overall order to the possible immediate unavailability of one or more individual 
Products. 
6.3 Place and Time of Delivery 
The Products will be delivered to the address indicated by the Client at the time of 
purchase. Unless otherwise agreed between the parties, the indicative delivery term 
is that specified in the order confirmation. Any delay in delivery resulting from force 
majeure or other unpredictable events not attributable to the Seller, including, 
without limitation, strikes, lockouts, public administration provisions, subsequent 
blocks on export or import possibilities, in consideration of their duration and scope, 
release the Seller from the obligation to respect any agreed delivery term. 
6.4 Limitation of Liability 
If the Client is a Consumer, the delivery terms indicated on the Site are to be 
considered indicative and not essential. The Seller undertakes to process the order 
with the utmost diligence and to deliver the Products to the Carrier within the 
expected times. However, the Seller cannot be held responsible for delays in delivery 
due to causes of force majeure or malfunctions of the Carrier that are beyond its 
direct control. The Consumer's rights provided by the Consumer Code regarding 
maximum delivery terms (30 days) remain unaffected.  
If the Client acts for purposes related to his/her professional activity (Business), the 
delivery terms have a purely indicative and non-binding value. The Seller is released 
from the delivery obligation by handing over the Products to the Carrier; from that 
moment, the risk of loss or delay falls on the Client. Any liability of the Seller for 
direct or indirect damages resulting from delays in delivery or in the execution of 
the contract is excluded, provided that the goods were entrusted to the Carrier 
within the terms indicated in the order confirmation. 
In case of impossibility of the Client to receive the delivery (unwilling or unable), all 
risks connected to the loss and/or damage of the good remain at his/her exclusive 
expense. In such a case, the Seller will have the right to withhold the payment, 
without prejudice to the right to compensation for damage, and carry out the 
delivery by any means, or, alternatively, make the good available to the Client for 
collection for a period not exceeding 30 days at the Seller's operational 
headquarters, located in via Giorgio Cantono 23, 13811 Andorno Micca (Biella). After 
30 days of storage have passed without success, the order will be considered 
cancelled with the right of the Seller to withhold the sums paid as compensation for 
damages.  
With reference to the online Consulting Services provided by Architect Tiziana 
Monterisi, it is the Client's responsibility to ensure they have the technical equipment 
(updated browser, stable internet connection) necessary to use the purchased 
Service. In the case of malfunctions, reference is made to the provisions of Article 
3.2 - Booking the Service and Non-Participation. 

Art. 7 - Duty of Inspection and Acceptance of Products 

7.1 Inspection of the Products received 
At the time of taking delivery of the Products, the Client must immediately: 
● verify the quantities and packaging of the Products and record any objection 
in the delivery note; 
● perform a conformity check of the Products with respect to what is indicated 
in the order confirmation and record any discrepancy in the delivery note. 
Failure to indicate notes at the time of delivery determines the acceptance of the 
goods. 
7.2 Reporting of defects 
The report of flaws and defects of the products must reach the Seller no later than 8 
days from discovery. 
In the case of reporting defects of the Products received, the Client must comply 
with the following procedures and terms: 
● the communication must be written and must clearly specify the type and 
amount of the defects alleged. Any communication made by telephone is not 
accepted; 
● the Client agrees to make the contested Products available to be inspected; 
such inspection will be carried out by the Seller or by an expert appointed by 
the Seller within 30 days of receipt of the notification. 
No contestation with reference to the quantity, quality, type, and packaging of the 
Products can be made except through the communication placed on the delivery 
note, in accordance with the procedure indicated above. 
Any Product for which no contestation has been raised in accordance with the 
procedures and terms indicated above is considered approved and accepted by the 
Client in full. 

Art. 8 Return and Refund Conditions for Products and Services 

8.1 Consumer Right of Withdrawal (Right of Rethinking) 
Pursuant to Legislative Decree 206/2005, the "Consumer" Client (a natural person 
acting for purposes unrelated to professional activity) has the right to withdraw 
from the contract without giving reasons within 14 days from the delivery of the 
goods. 
• Procedure: The Consumer must communicate the decision to withdraw within the 
aforementioned term and arrange for the return of the goods at his/her own 
expense within the following 14 days. The withdrawal decision can be communicated 
in the following ways: 
● Via e-mail to the address: ecommerce@ricehouse.eu 
● By registered mail with return receipt addressed to Ricehouse, Via Giorgio 
Cantono 23, 13811 Andorno Micca (Biella) 
The communication must contain the elements referred to in Annex 1, letter B of the 
Consumer Code, including:  
● Client's personal details  
● Residential/domicile address  
● Contact details and bank coordinates (IBAN) for the refund credit. 
Following receipt of the withdrawal communication, the Seller will proceed with 
opening the return file. 
• Conditions: The good must be returned intact, in its original packaging and in a 
resalable condition. The goods must be complete with every accessory or 
accompanying material, as they form an integral part thereof. 
The direct expenses related to the return of the goods are at the exclusive expense 
of the Client. The return must take place via trackable shipping. 
On goods made to measure or clearly personalized at the specific request of the 
client, the 14-day right of withdrawal is excluded by law. 
With reference to the online Consulting Service provided by Arch. Tiziana Monterisi, 
if the Client requests the provision of the Service before the expiry of the 14-day 
term, the Client expressly accepts to lose his/her right of withdrawal from the 
moment the execution of the Service begins. Execution is considered to have started 
with the sending of the credentials and the access link to the online meeting. 
8.2 Non-Conforming Product (Different from the one ordered) 
If the product delivered is not conforming to the one ordered (shipping error or 
different item), the Client has the right, within two months of delivery, to report the 
error and request replacement or refund. 
Replacement or refund will occur only if the product is kept intact and not used. 
Returns of building materials or panels already installed, cut, or altered will not be 
accepted. 
8.3 Warranty and Reporting for Businesses (Professional 
Clients) 
For Clients who purchase for the exercise of their professional activity, the warranty 
for flaws and defects is regulated by the Civil Code.  
• Forfeiture term: Any obvious non-conformity must be reported within 8 days of 
discovery.  
• Prescription term: The action is prescribed in any case within 1 year from the 
delivery of the product. 
With reference to the Consulting Services provided by Arch. Tiziana Monterisi, if the 
Client requests the provision of the Service before the expiry of the 8-day term, the 
Client expressly accepts to lose his/her right of withdrawal from the moment the 
execution of the Service begins. Execution is considered to have started with the 
sending of the credentials and the access link to the online meeting.  
8.4 Hidden Defects (For Consumers and Professionals)  
Should defects not detectable at the time of delivery appear (hidden defects), the 
Client has the burden of reporting the defect within 2 months from the date of 
discovery of the defect.  
The seller's responsibility for hidden defects extends up to a maximum of 2 years 
from the date of delivery of the good. 
8.5 Refund Method 
For all returns complying with the conditions described above, the Seller will proceed 
with the full refund of the amount paid no later than 30 (thirty) days from receipt of 
the Products. The provision of the refund is subject to verification of the integrity of 
the returned goods. The Client is responsible for the decrease in the value of the 
Products resulting from handling other than that necessary for the initial inspection. 
The Seller reserves the right to deduct from the refund an amount proportional to 
any loss of value. If the cases of exclusion occur, or if the withdrawal is exercised 
unlawfully (e.g. beyond the terms or on altered products), the Seller will not proceed 
with the refund and will provide for the return of the goods to the Client, upon 
notification and charging the same for further shipping costs.  

Art. 9 - Legal Guarantee and Responsibility for Flaws and Defects  

9.1 Guarantee of Conformity (Seller's Responsibility) 
The Seller guarantees that the Products are free from defects and conform to the 
declared technical specifications. The Seller is liable to the Client for any lack of 
conformity existing at the time of delivery of the good. In particular, the Seller 
guarantees that the product conforms to the description on the Site, that it is 
suitable for the use for which goods of the same type are usually used, and that it 
presents the usual qualities and performance of a good of the same type. 
9.2 Manufacturing Flaws and Product Defects (Manufacturer's 
Responsibility) 
The Client acknowledges that the identity of the Manufacturer of each item is clearly 
specified within the product sheet on the Site at the time of purchase. Since the 
Seller operates as a processor of products supplied by third parties (specifically 
indicated in the technical sheet of each individual product), the responsibility for 
original manufacturing flaws, intrinsic material defects, or damage resulting from 
product defectiveness falls exclusively on the Manufacturer. Every claim relating to 
product safety or structural flaws must be addressed to the latter, with the 
assistance of the Seller in the reporting process. 
In case of an ascertained production defect, the Seller undertakes to provide the 
Client with the necessary support for the activation of the Manufacturer's 
conventional guarantee, without prejudice to the non-involvement of Ricehouse for 
direct or indirect damages resulting from such defects. 
9.3 Limits of the Guarantee 
The guarantee applies only to Products used in an environment and for applications 
consistent with the specifications declared by the Seller; any improper use is to be 
considered prohibited. The guarantee does not cover flaws or defects resulting from:  
a. Incorrect installation or laying of the material (especially for insulation panels 
and building material) carried out by third parties or by the Client 
him/herself; 
b. Improper or negligent use of the good; 
c. Poor storage or maintenance not compliant with the Manufacturer's 
instructions; 
d. Normal wear and tear of the good. 
Any unauthorized modification or replacement of parts of the product by the Seller 
releases it from civil and criminal liability, in any case causing the guarantee to 
expire. 
9.4 Limitation of Liability 
The Client's responsibility for alteration of the good following failure to comply with 
the storage and use methods of each individual product remains unaffected. 
Except in cases of justified contestation raised in accordance with the provisions of 
Articles 7, 8 and 9, the Client is not recognized any further right or remedy.  

Art. 10 - Retention of Title  

Access to the site www.ricehouse.it is granted to the Client exclusively for the 
consultation of products and services and the submission of relative purchase 
orders. Any different use is expressly inhibited, with particular reference to 
commercial purposes, as well as the reproduction, even partial, of the internet site 
or its audio-visual contents and know-how. 
Unauthorized use of the platform and the information contained therein may 
configure profiles of criminal liability and justify the invocation of compensatory 
protection.  

Art. 11 - Treatment of Personal Data 

The Client's personal data will be treated according to the provisions of the 
European Regulation on the treatment of personal data (EU Regulation 2016/679). 
The Seller informs the Client that the Seller is the data controller and that the Client's 
personal data are collected and treated exclusively for the execution of this 
agreement. Pursuant to article 3 of EU Regulation 2016/679, the Client has the right 
to request from the Seller the updating, rectification, integration, cancellation, and 
transformation into anonymous form of their data.  

Art. 12 - Applicable Law 

If the Client is a subject of Italian law, these General Terms and Conditions of Sale 
and all contracts entered into by the latter with the Seller are intended to be 
regulated by Italian law. If, instead, the Client is a subject of a nationality other than 
Italian, these General Terms and Conditions of Sale and all contracts entered into by 
the latter with the Seller are intended to be regulated by the 1980 Vienna 
Convention relating to International Sale of Goods Contracts. 

Art. 13 - Competent Court  

Any dispute arising between the Parties, deriving from the execution or 
interpretation of this contract, if the Client is a Consumer, the territorial competence 
belongs strictly to the judge of the place of residence or domicile of the Consumer 
him/herself. If the Client acts for purposes related to his/her professional activity 
(Business), the exclusively competent Court will be that of Biella. It is understood 
between the parties that only the Seller, at its own discretion, will have the right to 
waive the competence of the exclusive court of Biella, to take legal action against 
the Client at his/her domicile and at the Court competent there.

 
Art. 14 - Final Provisions 

The invalidity in whole or in part of individual provisions of these General Terms and 
Conditions of Sale does not affect the validity of the remaining provisions. 
These General Terms and Conditions of Sale are drafted in duplicate Italian and 
English language. In case interpretive doubts arise, the Italian version will prevail. 
Pursuant to and for the effects of articles 1341 and 1342 of the Italian Civil Code, the 
Client specifically approves the provisions referred to below: Art. 2 Product 
Characteristics and Installation Manuals; Art. 3 Description of the Consulting 
Service; Art. 4 Offers and Orders; Art. 5 - Prices and Payment Terms; Art. 6 - Shipping 
Costs and Delivery Methods; Art. 7 Duty of Inspection and Acceptance of Products; 
Art. 8 Return and Refund Conditions for Products and Services; Art. 9 Legal 
Guarantee and Responsibility for Flaws and Defects; Art. 10 Retention of Title; Art. 11 
Treatment of Personal Data; Art. 12 Applicable Law; Art. 13 Competent Court.