Art. 8 Return and Refund Conditions for Products and Services 

8.1 Consumer Right of Withdrawal (Right of Rethinking) 
Pursuant to Legislative Decree 206/2005, the "Consumer" Client (a natural person 
acting for purposes unrelated to professional activity) has the right to withdraw 
from the contract without giving reasons within 14 days from the delivery of the 
goods. 
• Procedure: The Consumer must communicate the decision to withdraw within the 
aforementioned term and arrange for the return of the goods at his/her own 
expense within the following 14 days. The withdrawal decision can be communicated 
in the following ways: 
● Via e-mail to the address: ecommerce@ricehouse.eu 
● By registered mail with return receipt addressed to Ricehouse, Via Giorgio 
Cantono 23, 13811 Andorno Micca (Biella) 
The communication must contain the elements referred to in Annex 1, letter B of the 
Consumer Code, including:  
● Client's personal details  
● Residential/domicile address  
● Contact details and bank coordinates (IBAN) for the refund credit. 
Following receipt of the withdrawal communication, the Seller will proceed with 
opening the return file. 
• Conditions: The good must be returned intact, in its original packaging and in a 
resalable condition. The goods must be complete with every accessory or 
accompanying material, as they form an integral part thereof. 
The direct expenses related to the return of the goods are at the exclusive expense 
of the Client. The return must take place via trackable shipping. 
On goods made to measure or clearly personalized at the specific request of the 
client, the 14-day right of withdrawal is excluded by law. 
With reference to the online Consulting Service provided by Arch. Tiziana Monterisi, 
if the Client requests the provision of the Service before the expiry of the 14-day 
term, the Client expressly accepts to lose his/her right of withdrawal from the 
moment the execution of the Service begins. Execution is considered to have started 
with the sending of the credentials and the access link to the online meeting. 
8.2 Non-Conforming Product (Different from the one ordered) 
If the product delivered is not conforming to the one ordered (shipping error or 
different item), the Client has the right, within two months of delivery, to report the 
error and request replacement or refund. 
Replacement or refund will occur only if the product is kept intact and not used. 
Returns of building materials or panels already installed, cut, or altered will not be 
accepted. 
8.3 Warranty and Reporting for Businesses (Professional 
Clients) 
For Clients who purchase for the exercise of their professional activity, the warranty 
for flaws and defects is regulated by the Civil Code.  
• Forfeiture term: Any obvious non-conformity must be reported within 8 days of 
discovery.  
• Prescription term: The action is prescribed in any case within 1 year from the 
delivery of the product. 
With reference to the Consulting Services provided by Arch. Tiziana Monterisi, if the 
Client requests the provision of the Service before the expiry of the 8-day term, the 
Client expressly accepts to lose his/her right of withdrawal from the moment the 
execution of the Service begins. Execution is considered to have started with the 
sending of the credentials and the access link to the online meeting.  
8.4 Hidden Defects (For Consumers and Professionals)  
Should defects not detectable at the time of delivery appear (hidden defects), the 
Client has the burden of reporting the defect within 2 months from the date of 
discovery of the defect.  
The seller's responsibility for hidden defects extends up to a maximum of 2 years 
from the date of delivery of the good. 
8.5 Refund Method 
For all returns complying with the conditions described above, the Seller will proceed 
with the full refund of the amount paid no later than 30 (thirty) days from receipt of 
the Products. The provision of the refund is subject to verification of the integrity of 
the returned goods. The Client is responsible for the decrease in the value of the 
Products resulting from handling other than that necessary for the initial inspection. 
The Seller reserves the right to deduct from the refund an amount proportional to 
any loss of value. If the cases of exclusion occur, or if the withdrawal is exercised 
unlawfully (e.g. beyond the terms or on altered products), the Seller will not proceed 
with the refund and will provide for the return of the goods to the Client, upon 
notification and charging the same for further shipping costs.